Levis Pay's mission is to offer cloud-based solutions to various offices and businesses across industries worldwide. Central to this mission is the company's commitment to be transparent with you about your personal data we collect and how it is used and shared throughout our solution.
This Privacy Statement describes how Levis Pay brand and its holding company, Levis Pay Sdn. Bhd. collect, store and handle personal information of individuals in accordance with the Personal Data Protection Act 2010 ("PDPA") and its Amendment Act 2024 (PDPA 2024), as well as the applicable laws of Malaysia. Our processing and use of personal data is also designed to comply with the EU General Data Protection Regulation (GDPR).
Please read this Privacy Statement to understand how we use the personal information we may collect from you.
If you use our Services, you consent to this Privacy Statement, including our Cookies Policy.
Levis Pay is a brand for cloud-based payment aggregation and settlement systems, used by companies and its employees to manage their payment and settlement related operations, through Levis Pay's range of Apps and Web services.
This Privacy Statement applies to levispay.com.my, Levis Pay-branded apps, and other Levis Pay-related sites, apps, communications and services ("Services"), including visitors to the websites.
If you use our Services, you consent to the collection, use and sharing of your personal data under this Privacy Statement (which includes our Cookie Policy and other documents referenced in this Privacy Statement) and agree to the User Agreement. We provide you choices that allow you to opt-out or control how we use and share your data.
If you use our Services after an update to this Privacy Statement, you consent to the changed document.
We may modify this Privacy Statement from time to time. If we make material changes to it, we will provide notice through our Services, or by other means (e.g. notice posted on our Facebook page along with the updated Privacy Statement), to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account. Your continued use of our Services after we publish or send a notice about our changes to this Privacy Statement means that you are consenting to the updated Privacy Statement.
In this Privacy Statement you will understand:
Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a natural person / an individual.
Levis Pay committed to protecting your personal data and processing it responsibly in compliance with the Personal Data Protection Act 2010 and its Amendment Act 2024 (PDPA 2024), as well as other applicable regulations such as the General Data Protection Regulation (GDPR).
Depending on how your data is collected and used, Levis Pay may act as either a Data Controller or a Data Processor:
We handle all personal and sensitive personal data, including biometric information such as fingerprints and facial recognition data where applicable, in full compliance with the principles and requirements established under the PDPA 2024.
Through Levis Pay's services, each Subscriber have full control over the Personal Data that is stored within their account. This Personal Data can include information such as phone numbers and addresses. After Subscribers initiate the services, they may create Users ("User" data) with different privilege levels, including some granted with Administrator rights. At any time, the Subscriber and these Administrators can add to, modify, delete or share the User data. Because this data is user generated, it is the Subscriber's responsibility to ensure that collection and processing of data is done in accordance with applicable law.
Levis Pay will not process Personal Data for other purposes or by other means than instructed by its Subscribers. Any User who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his/her query to Levis Pay's Subscriber, the data controller.
With the purpose to provide you with Levis Pay App, Web & Services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:
We may collect and use personal data from you or from the category of third parties identified in this Privacy Statement, for one or more of the following purposes:
We may use AI technologies to analyze personal data for purposes such as customer support, operational optimization, service personalization, document automation, property and parking management and other lawful business purposes. By using our services, you consent to such AI-assisted processing of your data in accordance with this Privacy Policy.
As a part of providing you with Levis Pay App, Website & Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:
Please note that Levis Pay uses data processors that collect, store and process your data on behalf of Levis Pay. The selected processors offer all the appropriate guarantees with regard to technical and organizational security measures regarding the processing of your personal data. They are used for the following purpose:
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection, database protection, encryption, and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, to be only accessed by those authorized with special access rights to our systems.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Data has been compromised, please contact us as set forth in the "How to Contact Us" section.
If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
We will retain personal data we process on behalf of our client for as long as needed to provide the Services. We will retain and use this personal information as necessary to comply with our legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements.
Our company is based in Malaysia and we use IT and other service providers which are located in multiple countries. Our applications or services or parts of them may be hosted in facilities provided by Amazon Web Services in Malaysia, Singapore, South Africa, and the United States. Meanwhile, our websites may be hosted in Malaysia and when you send an email to us, this will also be stored on our email servers in Malaysia. Therefore, your information collected by Levis Pay may be stored and processed in the United States, Malaysia, Singapore, Europe, or any other country in which Levis Pay or its affiliates or service providers maintain facilities.
When submitting your personal data, you are agreeing to such processing, transfer or storage as outlined above. We will ensure at all times to take all reasonable steps necessary to maintain the security of your personal data in accordance with this Privacy Policy. We shall also take reasonable steps to ensure that any such third party entities are contractually bound not to use your personal information for any reason other than to provide Levis Pay App, Website & Services that are contracted by us to provide and to adequately safeguard your personal information.
For personal data that is subject to European data protection laws, this means that any information which is submitted by you through the website or the application or service may be transferred to the United States or to other territories outside of the EEA. We may also transfer your information to service providers outside the EEA for the purpose of providing our applications, advertising and services to you.
We take steps to ensure that where your information is transferred outside of the EEA to our service providers and hosting providers, appropriate measures and controls are in place to protect that information in accordance with applicable data protection laws and regulations. In each case, such transfers are made in accordance with the requirements of Regulations (EU) 2016/679 (the General Data Protection Regulations or "GDPR") and may be based on certification of compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework or the use of the European Commission's Standard Model Clauses for transfers of personal data outside the EEA.
By using our website, products or services or by interacting with us in the ways described in this Privacy Policy, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Policy. If you do not want your information to be transferred outside the EEA you should not use our website, applications or services.
We can assist you to access, correct or delete your personal information held by us. Where you wish to have access to your personal information in our possession, wish to amend or to delete your information, you may make a request to us by contacting Levis Pay Team with the contact details provided below. You should quote your name, address and phone/account number and provide brief details of the information you want a copy of in any such request. We will use reasonable efforts to comply with your request to access, correct or delete your personal information within 30 days of receiving your request. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.
At any time, you may request to place restrictions on processing or object to the processing of your Personal Data, on legitimate grounds, except if it's otherwise permitted by applicable law. You may at the time of collection and at any later time, oppose the processing of your personal data for the purposes of marketing. Where the processing of your information is based on your consent, you have a right to withdraw that consent subject to legal or contractual restrictions.
If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us with the contact details provided below. You also have a right to lodge a complaint with data protection authorities.
This provision does not apply to Personal Data that is part of Customer's Data. In this case, the management of the Customer Data is subject to the Customer's own Privacy Policy, and any request for access, correction or deletion should be made directly to the Customer responsible for the uploading and storage of such data into the Service.
Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for Levis Pay App, Website & Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with Levis Pay App, Website & Services.
You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by contacting the Levis Pay Team via the contact details provided below. This obligation is a condition to the provision of Levis Pay App, Website & Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services. In the event you may need to provide us with personal information relating to third parties (for example about your spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Policy at our website.
As a general rule, children and persons under the age of 18 years should not disclose personal data to us without the consent of their parents or guardians. We do not solicit personal data from children and we do not knowingly collect personal data from children, use said data in any way or disclose said data to third parties without authorization.
If you have requests and questions or concerns about Levis Pay Privacy Statement, please contact us at:
Data Protection Officer (DPO)
Levis Pay has appointed a Data Protection Officer (DPO) to oversee our data protection strategies and ensure compliance with the Personal Data Protection Act 2010 and its Amendment Act 2024.
If you have any questions or concerns regarding your personal data, or if you wish to exercise your data protection rights, you may contact our DPO at: dpo@levispay.com.my
Levis Pay Sdn. Bhd.
Level 18, Tower 5 @ PFCC, Jalan Puteri 1/2, Bandar Puteri, 47100, Puchong, Selangor.
Tel: +603 - 8070 9933
Email: info@levispay.com.my
Last Updated: July 07, 2026